530 7th Ave, New York, NY 10018
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FAQ

Have questions? You have come to the right place!
Ordering

On the Review page during checkout, select the “Place Order” button to complete your purchase. Please review all shipping information carefully. Upon placing your order, a confirmation page will display your order number. A Romeo and Juliet Couture Order Confirmation with your order details will be sent to you by e-mail.

Payment

We accept: Visa, MasterCard, American Express, Discover, JCB, and PayPal.

When Will I Be Charged?

When you place your order, your form of payment will be authorized (not charged). This authorization ensures the funds for the order are available while your order prepares to ship. Once your order has shipped, your form of payment will be charged. If your order is cancelled for any reason, the authorization will automatically be removed in 5-7 business days.

Taxes

We are required to collect local sales tax in states where Romeo and Juliet Couture has a physical presence. A physical presence can be a store, warehouse or customer service center. This includes New York, New Jersey and California.

Change / Cancel My Order

We are not able to make changes or cancellations after your order has been placed. Please call us at (917) 000-0000 immediately after placing your order and we will do our best to assist you. We apologize for any inconvenience.

Backorder

We occasionally have merchandise for sale that has not yet been received at our warehouse, or that has sold out and is being restocked. You can still order these items to reserve your favorite color or size. We’ll ship it to you when supplies are replenished. The expected ship date for backordered merchandise is listed on the product page and in your Shopping Bag during checkout. We will contact you via email if the item’s replenishment date changes. Backordered items cannot be expedited and will ship with standard shipping once they arrive at our warehouse.

California Proposition 65

Some products such as phone accessories, electrical cords, upholstered items, sunglasses, and vegan/faux leather will expose you to substances identified within the California Prop 65 list of chemicals. Exposure to these chemicals like lead/and or other substances are known in the State of California to cause cancer, birth defects, and other reproductive harm.